Privacy Policy

Effective Date: February 12, 2025

At West Coast Cargo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage in our trucking and transportation services. By using our services, you agree to the practices outlined in this policy.

We collect both personal and non-personal information in order to provide our trucking and transportation services effectively. The types of information we collect include:

• Contact Information: Name, email address, phone number, and billing address.
• Business Information: Company name, job title, business address, and payment details.
• Shipping Information: Details of shipments, including the origin, destination, type of cargo, weight, and delivery schedules.
• Vehicle Information: For vehicle transportation services, we collect information about the vehicle(s) being transported, such as make, model, VIN number, and condition.

• Website Usage Data: We collect data related to your use of our website, including IP addresses, browser types, device information, and referral data, through cookies or other tracking technologies.
• Tracking Information: When you use our transportation services, we may collect GPS and location data to monitor the progress of shipments or vehicles in transit.

We use the information we collect for the following purposes:

• Providing Services: To facilitate the transportation of goods and vehicles, manage shipping logistics, process payments, and deliver accurate services.
• Customer Support: To respond to inquiries, provide customer service, and resolve issues related to your transportation needs.
• Billing and Payments: To process transactions, send invoices, and handle payment-related matters.
• Communication: To send updates on the status of shipments, notify you of delays, and send marketing communications or promotions (if you’ve opted in).
• Improvement of Services: To enhance our services, troubleshoot issues, and analyze data to improve efficiency and customer satisfaction.
• Compliance and Legal Requirements: To comply with applicable laws, regulations, and legal obligations, including audit and accounting practices.

We take the privacy and security of your personal information seriously. We implement a variety of security measures to protect your data, including:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using secure protocols.
• Access Controls: Only authorized personnel have access to your personal information, and they are trained to safeguard your data.
• Data Retention: We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

However, please be aware that no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, transportation partners, or IT support.
• Legal Compliance: We may disclose your information when required by law, to comply with a legal process, or to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity.

We use cookies and other tracking technologies to collect non-personal information about your use of our website. This helps us improve website functionality, analyze traffic, and enhance your user experience.

You can control cookie settings through your browser. If you disable cookies, some features of our website may not function as intended.

You have certain rights with respect to your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

WEST COAST CARGO INC

2218 LANDMEIER RD, ELK GROVE VILLAGE, IL 60007

Phone: +1 312-858-2000